1. Acceptance of Terms

By accessing or using Thoughtful Charms™’ website, products, and services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of the Terms, you may not access or use the Service.

2. Who Can Use Our Service

• You must be of the age of majority in your jurisdiction (or have parental consent) to use the Service.
• Use of the Service is void where prohibited by applicable law.
• You may not use the Service for any illegal or unauthorized purpose.

3. Ordering & Payment

• When you place an order, you warrant that all information you provide (billing, shipping, etc.) is accurate, complete, and current.
• Payment must be made in full at the time of purchase (unless otherwise agreed).
• We accept payment methods listed on our website (credit cards, debit cards, etc.). If a payment fails or is fraudulent, we may cancel the order.

4. Product Descriptions & Availability

• We attempt to describe products as accurately as possible; however, colors, textures, and images may vary slightly from what you see on your device.
• Products are subject to availability. We reserve the right to discontinue any product at any time.
• Prices are subject to change without prior notice.

5. Shipping, Risk & Title

• Shipping times are estimates; actual times may vary due to carrier delays, customs, etc.
• Once products are shipped, risk of loss or damage passes to you (the buyer).
• Title to goods passes to you once full payment has been made and delivery has occurred (or you have taken possession).

6. Returns, Remakes & Refunds

(Referring to your own policy)

• Defective, damaged, or incorrect items may be eligible for remake or replacement if reported within [e.g. 30] days after receipt, with proof (photos, order number).
• Custom or personalized items may not be eligible for returns for change of mind.
• Cancellations may be accepted within [e.g. 18] hours of placing an order, if production has not yet begun.

7. User Accounts & Security

• If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
• You agree to notify us immediately of any unauthorized use of your account.

8. Intellectual Property

• The content on the site (texts, graphics, logos, images, designs, etc.) is owned by Thoughtful Charms™ or its licensors and is protected by intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works from any content without our written consent.

9. Prohibited Uses

You agree not to:

• Use the Service in any illegal manner or in violation of laws.
• Transmit viruses, malware, or any harmful code.
• Infringe on the property or rights of others.
• Use automated systems to scrape, spam, or otherwise interfere with the Service.

10. Limitation of Liability & Disclaimers

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied (except as required by law).
• We are not responsible for indirect, incidental, or consequential damages arising from use of the Service.
• Our liability for any claim related to the Service is limited to the amount you paid for the product in question.

11. Indemnification

You agree to indemnify, defend, and hold Thoughtful Charms™, its officers, directors, employees, agents, and partners harmless from any claims, damages, liabilities, losses, costs, or expenses arising from your use of the Service, your breach of the Terms, or any violation of third-party rights.

12. Changes to Terms

We reserve the right to modify or replace any part of these Terms at any time. If a revision is material, we will try to provide notice. Your continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of [Your State/Country].
• Any disputes arising under or relating to these Terms will be resolved in the courts of [Your Jurisdiction] (or via arbitration/mediation if you prefer).

14. Contact Information

If you have any questions about these Terms, please contact us at:
Email: support@thoughtfulcharms.com
Address: 340 S Lemon Ave, Walnut, CA 91789, USA

Mobile Terms of Service

Thoughtful Charms

Last updated: Oct. 23, 2025

The Thoughtful Charms mobile message service (the "Service") is operated by Thoughtful Charms (“Thoughtful Charms”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Thoughtful Charms’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Thoughtful Charms through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Thoughtful Charms. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18447487490 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Thoughtful Charms mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18447487490 or email faizbizoffical@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.